The Samsonite five year warranty is worth nothing

My wife and I travel a lot, and we have learned that buying cheap suitcases can cost you. On one trip to Britain we needed to buy a badly damaged suitcase, and was forced to buy a cheap one. It lasted one trip ony and is now use to store clothes in the attic.

So we have normally bought Samsonite suitcases, as they are known to be sturdy. That being said, we have twice been forced to go back to the store because of damage, and every time we have faced the same strange Catch 22 situation:

“Yes, sir/ma’am, there is indeed a five year guarantee, but that is for production errors. This suitcase was damaged during transport.”

“So you are saying the warranty is void because we have used the Samsonite suitcase for travelling?”

“Yes, the warranty is only for manfacturing defects.”

“Ah, but we have used this suitcase only once, from London. Isn’t a Samsonite meant to be able to handle the hardship of one flight?”

“I don’t know about that, sir, but Samsonite won’t reimburse us for a new suitcase if the old one was damaged during transport.”

“Hm, but the reason we bought Samsonite is because they promote their strength and their warranty. Isn’t this close to fraud?”

“The warranty clearly states it covers only manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage — by airlines for example.”

“I see, but you do understand that manufacturing defects are already covered by Norwegian consumer laws. You will have to replace such a suitcase for no cost, anyway, so what is the bl&%/(y point in having a Samsonite warranty?”

“That’s the way it is, sir”

Originally posted on June 12 2011

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